Monte-Carlo Festivals values the importance of protecting the privacy of its customers.
This document gives you detailed information about how your personal data is used and processed.
Please contact us if you have any queries regarding your personal data.
The present confidentiality policy is applicable to all information we collect through our various applications (web sites, emails, telephone, Facebook, post)
We do our utmost to protect all the personal data that you share with us, using it only for the purposes described in the present confidentiality policy and in accordance with the applicable law.
We only store your personal data for the time that it is necessary to provide our services or as long as the law allows.
Monte-Carlo Festivals (montecarlofestival.mc) is the official website of:
The ticket office for:
– The Monte-Carlo International Circus Festival and Facebook
– The New Generation Festival
– The marketing of the Chapiteau de l’Espace Fontvieille and Facebook : chapiteau-monaco.com
Scope of application
The data received through the following media are concerned:
– montecarlofestival.mc & chapiteau-monaco.com
Right of access, amendments and delisting of your data
You have the right to access, correct, delete and transfer your data.
You also have the right to limit its processing.
Subject to the “storage of customer data” paragraph and other legal exceptions.
You have the right to oppose the processing of your personal data.
This opposition can take immediate effect but is not applied retroactively to processing that has already occurred.
To enforce these rights, you can contact Monte-Carlo Festivals at the addresses stipulated in the “contact” paragraph.
In the event that Monte-Carlo Festivals fails to respect the applicable law relative to data protection, you have the right to file a complaint with the competent supervisory authority.
Personal data protection
We take appropriate technical measures to protect your personal data and we only store it on secure servers.
Monte-Carlo Festivals is protected by compliant measures against:
– The loss,
– The destruction,
– The handling of data,
– Access to the aforementioned, and its modification or disclosure by unauthorised people.
However, it is your responsibility to protect your customer account with a safe password, to store this password in a safe place and to change it regularly.
Storage of customer data
Generally, for accounting reasons, Monte-Carlo Festivals stores personal data collected from its clients for a period of 6 years after its last processing.
We store other data as long as is necessary.
Storage time can be longer if legally required or for operational reasons.
5 Avenue des Ligures
MC 98000 Monaco
PROCESSING OF PERSONAL DATA
Aim of the data processing:
Monte-Carlo Festivals processes its customers’ personal data in order to carry out its services, sell its products and keep its customers informed.
Monte-Carlo Festivals is obliged to hand over your personal data to the Monegasque or foreign criminal, administrative and legal authorities, if its disclosure is essential for the prevention or reduction of crimes, offences or comparable administrative infractions.
This disclosure will only be made in accordance with legal and regulatory requirements.
Processing of data by third parties in Monaco and abroad:
In order to carry out its services, for the processing of personal data, Monte-Carlo Festivals also uses the services of third parties based in Monaco and/or abroad.
Exterior recipients of personal data include:
– IT and payment services contractors.
– The platform used to send newsletters
Use of the website:
You can visit the montecarlofestivals.mc and chapiteau-monaco.com websites and obtain information about our offers without providing personal information.
We only request personal data when it is necessary for us to provide our services (ticket sale) or for the execution of transactions concluded with Monte-Carlo Festivals.
When you access our website, our system automatically records the technical data of the device you are connecting with.
The information collected is: the type of browser and possibly the version used, as well as the operating system, the user IP address, and the date & time of access.
Sending of newsletters
If at a later date you no longer wish to receive any newsletters, you can unsubscribe at any time with no extra charge.
As far as the newsletter is concerned, Monte-Carlo Festivals collects your data in order to send you information in connection with Monte-Carlo Festivals.
Monte-Carlo Festivals uses the services of an exterior contractor to send out its newsletters.
Monte-Carlo Festivals may use your personal data for marketing purposes (sending out information concerning the Monte-Carlo International Circus festival, New Generation and the Chapiteau de l’Espace Fontvieille).
If you no longer wish to receive these offers, you can unsubscribe easily at any time by clicking on the “unsubscribe” link (“se désabonner”) which is present in all the newsletters.
When you create your profile on “montecarlofestivals”, you give us authorisation to submit information to you (newsletter, information etc.). These communications will be made using non-analogue methods such as email and telephone.
If you no longer wish to receive this information, you can delete your profile at any time.
We thank you for taking the time to read this document and remain at your disposal for further information.